Refund Policy

Your first payment: 14 days, no questions

If you're not satisfied, you can get a full refund within 14 days of the first payment for a Softer subscription (Starter or Volume). You don't need to give a reason.

Renewals

Subscriptions renew monthly. If a renewal went through and you haven't used the plan in that period (no new videos made since the renewal), you can ask for a refund of that renewal within 14 days of it.

To stop future renewals, cancel from the billing portal in the app at any time. Your plan stays active until the end of the period you've paid for.

How to ask for a refund

1. Email founders@softer.video from the address on your Softer account.
2. Tell us which payment you'd like refunded. The order number from your Paddle receipt helps.
3. We'll confirm, and the refund is processed by Paddle to your original payment method. Refunds usually reach you within 5 to 10 business days, depending on your bank.

Softer's payments are handled by Paddle.com, our Merchant of Record. Paddle is the seller of record for your purchase and issues refunds; you can also contact Paddle directly about an order.

When a refund is made

A refunded subscription is cancelled and your account moves to the Free plan. Your videos stay in your account.

Your legal rights

This policy doesn't affect your statutory rights. If you're a consumer in the UK or EU, you have a legal right to cancel within 14 days, and you're entitled to a remedy if the service isn't as described.